Need help using maca fitness? Browse the topics below or reach out to our support team directly. We typically respond within 1–2 business days.
Contact Us
The fastest way to get help is by email. Send us a message at support@macafitness.app. Please include your device model, iOS version, and a clear description of the issue so we can assist you quickly.
Frequently Asked Questions
What is maca fitness?
maca fitness is a curated home workout app for women. Sessions run from 30 to 60 minutes, need no equipment, and are built around the time you already have — so a routine stays calm and consistent instead of heroic.
Is maca fitness free?
maca is free to download with a full library of starter sessions. A membership unlocks the complete catalogue. You can review current pricing anytime inside the App Store listing.
Do I need an account to use maca?
Yes. You sign up with a valid email address, and that email is your login identifier on every device you use.
Can I switch between metric and imperial?
Yes. Your units, metrics and targets are set during onboarding and can be changed later in the app under Profile → Settings.
Can I export my data?
Yes. Email us at the address below and we will provide a copy of your personal data in a commonly used format within a reasonable timeframe.
Troubleshooting
The app is crashing or freezing
- Force-close maca fitness and reopen it.
- Restart your device.
- Make sure you are running the latest version of iOS and the latest app update from the App Store.
- If the issue persists, contact us with details about exactly when the crash happens — which screen, which session, and what you were doing.
My workouts, minutes or streak are not updating
- Check that you are signed in to the same account on all devices.
- Verify you have a stable internet connection.
- Make sure you tapped to mark the session complete — a workout only counts once it is closed out.
- Ensure Background App Refresh is enabled for maca fitness in your device settings.
I forgot my password or cannot sign in
- Use the “Forgot password?” option on the sign-in screen.
- Check your spam or promotions folder for the reset email.
- If you still cannot access your account, email us from the address associated with your account.
A session will not start or play
- Close other apps and try the session again.
- If a session stops mid-way, your device may be low on storage — free up space and reopen the app.
- Tell us the session name and where it stopped, and we will look into it for you.
Account & Data
You can manage most account settings directly in the app under Profile → Settings. From there you can update your profile and metrics, switch between metric and imperial, adjust notifications, and review your subscription status.
To delete your account and all associated personal data, please email us at support@macafitness.app with the subject line “Account deletion request.” We will process your request and confirm once complete.
Feedback & Feature Requests
We love hearing from you. If you have an idea for a new session type, or want to share how maca has been working for you, send an email to support@macafitness.app. Your feedback helps us prioritise what to build next.
You can also leave a review on the App Store. Reviews help other women discover maca fitness and keep our small team motivated.